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AI for Medical and Dental Offices: HIPAA-Safe Front Office
About Course
Learn how U.S. medical and dental practice teams can use AI for patient communication, scheduling, billing, coding support, and practice management while staying aligned with the HIPAA Privacy, Security, and Breach Notification Rules. Covers PHI, BAAs, de-identification, safe prompting, and a written AI policy. You finish with a HIPAA-safe AI implementation plan for your own practice.
What Will Students Learn?
- Use AI safely in medical and dental front offices.
- Apply HIPAA rules to AI tools and keep PHI out of unsafe tools.
- Know when an AI vendor needs a Business Associate Agreement (BAA).
- Write HIPAA-aware patient messages, scripts, and review responses.
- Streamline scheduling, intake, and insurance verification.
- Use AI for coding support, denial appeals, and prior authorizations.
- Recognize AI hallucinations and respond to privacy incidents.
- Build a practice AI policy and implementation plan.
Materials Included
- 36 video lessons across 6 modules.
- Practice the AI policy template.
- PHI and BAA checklists.
- Patient communication and appeal letter templates.
- Quizzes and capstone project.
- Certificate of Completion.
Requirements/Instructions
- Basic knowledge of U.S. medical or dental office operations.
- Familiarity with billing and coding basics.
- A computer with internet access and an AI tool account.
- Never enter real patient data (PHI) into AI tools during this course.
Target Audience
- Medical and dental practice managers.
- Certified medical coders and billing specialists.
- Front-desk leads and patient coordinators.
- Practice owners, physicians, and dentists.
- Healthcare virtual assistants serving U.S. practices.
Course Content
- AI Opportunities in the Front OfficePreview
- HIPAA Privacy, Security and Breach Notification RulesPreview
- What Is PHI, and What Must Never Go into AI ToolsPreview
- Business Associate Agreements with AI VendorsPreview
- De-identification and Safe-Prompting MethodsPreview
- Building a Practice AI PolicyPreview
- AI and HIPAA FoundationsPreview
- Assignment: Build Your Practice AI Starter PackPreview
- Appointment Reminders and No-Show ReductionPreview
- Patient Emails, Letters and PortalsPreview
- Call Scripts and Phone Triage SupportPreview
- Multilingual and Plain-Language CommunicationPreview
- Reviews and Reputation ManagementPreview
- Handling Complaints and Sensitive ConversationsPreview
- Patient CommunicationPreview
- Assignment: Build Your Patient Communication ToolkitPreview
- Schedule Optimization and Waitlist ManagementPreview
- Patient Intake and New-Patient OnboardingPreview
- Insurance Verification WorkflowsPreview
- Referral and Records CoordinationPreview
- Daily Huddle and Task SystemsPreview
- Staff Training with AI-Generated SOPsPreview
- Scheduling and Front-Desk WorkflowPreview
- Assignment: Build Your Front-Desk Workflow KitPreview
- Revenue Cycle Overview with AI SupportPreview
- Coding Assistance (ICD-10, CPT, CDT) and Verification LimitsPreview
- Claim Denial Analysis and Appeal DraftingPreview
- Prior Authorization SupportPreview
- Patient Billing Communication and CollectionsPreview
- Audit Readiness and Compliance DocumentationPreview
- Billing, Coding and Revenue CyclePreview
- Assignment: Build Your Revenue Cycle ToolkitPreview
- Policies, Procedures and Employee Handbook SupportPreview
- Practice Marketing Within HIPAA and Advertising RulesPreview
- Patient Education ContentPreview
- KPI Reporting and Practice AnalyticsPreview
- Vendor and Software EvaluationPreview
- Cybersecurity Basics for AI-Era PracticesPreview
- Practice Management and MarketingPreview
- Assignment: Build Your Practice Management ToolkitPreview
- Hallucination and Clinical-Boundary RisksPreview
- Incident Response and Breach ScenariosPreview
- Documenting AI use for compliancePreview
- Staff Competency and Sanctions PolicyPreview
- Ethics and Patient TrustPreview
- Capstone: HIPAA-Safe AI Front-Office Implementation PlanPreview
- Risk Management and CapstonePreview
Earn a certificate
Add this certificate to your Resume/CV to demonstrate your skills & increase your chances of getting noticed.
Course Price$99.00
System Support Fee (Included)+$0.00
Total Price
$99.00
OR
WeCoins RequiredOr spend coins
- Intermediate
- 0 students
- Certificate of completion